Collections Overview

Changing the Face of Collections.

HEOPS is seeking to change the paradigm for the collections industry via a “People First” philosophy founded upon genuine respect for the patient, guarantor or other debtor. We believe that it is honorable to recover outstanding receivables for organizations to further their mission and growth. The key to success is approach… there is no honor in threatening or harassing debtors.

Internally, HEOPS benchmarks success by becoming the recovery/collections company that you would be comfortable with contacting your own mother for a past due account. HEOPS maintains a Zero Tolerance Policy for inappropriate behavior. Utilizing a high touch Customer Service Program the HEOPS Collections Team is at all times professional, fair and firm.

HEOPS is the best fit for organizations concerned about receiving more of the right money faster, in a manner that illustrates a level of best practices and professionalism.
                               
HEOPS is a member of ACA International (Association of Credit and Collections Professionals) and abides by the ACA Code of Conduct. HEOPS also participates actively in healthcare organizations such as HFMA and AHIMA.

Services we provide.

Pre Collect:                 

Letter series for accounts 30-60 days that have completed the internal
billing cycle without payment

Third Party Collections:

Collections activities for accounts that have not paid after 1) initial billing or after 2) initial billing and pre collect. Non payment for third party collections results in Credit Bureau Reporting.

Self Pay Collections:   

Healthcare collections process for patient or guarantor billing on all amounts not due from insurance or other external payor.