At HEOPS, we recognize that in order to achieve our vision and accomplish our mission that a learning environment must prevail …as Bossidy and Charan state inExecution The Discipline of Getting Things Done,  “If you’re staying the same, you’re falling behind.”

HEOPS has a commitment not only the growth of our own team, but the greater healthcare community. Therefore a dual education track is being developed (internal and external) that will provide  operational insight and best practices as well as affiliations and other learning opportunities with respected industry resources such as the AAPC.

HEOPS has a strong cultural focus and utilizes the writings of Jim Collins, Peter Drucker and other notable management gurus if the development of our best practices.

Content is driven by core skills and competencies as well as current issues facing the healthcare industry. See Resources for current articles, tools and links.

New Courses Posted – Try One!

This is a very exciting time, Dr. George Malo has joined the HEOPS team and is developing content from HEOPS best practices. Click to view the first two beta courses these appear on the page Class Schedule:

  • How to Prepare Effectively for a Negotiation in the Negotiations Framework Course
  • Voice Mail in the Mini Course


The most dynamic environments are collaborative; we invite your suggestions and ideas. Please contact “HEOPS University”.



Success is the sum of small efforts, repeated day in and day out. — Robert Collier

Latest News:

“Cowboys vs. Scientists”: HEOPS Sponsors Innovative Network Contracting Congress in Las Vegas February 25, 2010 (Las Vegas, NV) Approximately 100 delegates from many of the nation’s top health plans and key provider organizations met in Las Vegas for the inaugural 2010 Network Contracting Congress on February 25, 2010. This premier network contracting event was organized by Global Media Dynamics and sponsored by HEOPS.

Contact Us

325 Seaboard Lane, Ste 100
Franklin, TN 37067

PO Box 2403
Brentwood, TN 37024

Phone: 1.615.376.4677 or 1.866.887.3677
Fax: 1.615.376.7771