All great companies begin with humble beginnings. The genesis of HEOPS occurred in 1999 when HEOPS founder and CEO, Nancy Everitt, left her role as VP of Managed Care of a national hospital company to create a comprehensive revenue cycle company.

From a home office environment with critical meetings at “Starbucks”, to office space on Virginia Way in Brentwood and the purchase of the “The Beast” for network printing, to the expansion space in the Gibson Guitar building and the final retirement of our “Dell Box” furniture… the journey has been both arduous and character building.

As we watched many similar venture backed companies get cash and crash, a culture of discipline was established to ensure fiduciary responsibility and longevity to our shareholders, our employees and our customers. The HEOPS team has developed a rigorous internal culture with high expectations and requirements for excellence.

The following years have yielded new products, key team members, a distinctive culture and an approach that is uniquely HEOPS.

  • In 2004, HEOPS, Inc. was formed as a Delaware based “c” corp with a specific focus on business process outsourcing for healthcare providers and payors. HEOPS performed complex recovery, underpayment, root cause analysis, outsourced managed care contracting and business office reviews for health care providers.
  • The first “expedited” network development project was launched in 2004 building a TennCare Network in 60 days.
  • In 2005 and 2006, HEOPS expanded expedited network development and credentialing services to health plans.
  • By 2007, HEOPS expanded network development activities to over 33 states, had launched a Government Contracting department, and added single case agreements, call center overflow and provider relations services to Payor product lines.
  • Also in 2007, HEOPS launched the beta for a new “Self Pay” recovery approach for healthcare providers and initiated national licensure for collections services.
  • In 2009, HEOPS phased out Revenue Cycle Activity and focused exclusively on expedited network development.
  • In 2010, HEOPS started Scientific Cowboys as a way to share industry knowledge as proven experts.
  • In 2011, HEOPS is changing delivery of healthcare through the creation of National Home and Community Based (HCBS) network.



Hedgehogs aren’t simpletons, they have a piercing insight that allows them to see through complexity and see underlying patterns. Hedgehogs see what is essential and ignore the rest. — Jim Collins, “Good to Great”

Latest News:

“Cowboys vs. Scientists”: HEOPS Sponsors Innovative Network Contracting Congress in Las Vegas February 25, 2010 (Las Vegas, NV) Approximately 100 delegates from many of the nation’s top health plans and key provider organizations met in Las Vegas for the inaugural 2010 Network Contracting Congress on February 25, 2010. This premier network contracting event was organized by Global Media Dynamics and sponsored by HEOPS.

Contact Us

325 Seaboard Lane, Ste 100
Franklin, TN 37067

PO Box 2403
Brentwood, TN 37024

Phone: 1.615.376.4677 or 1.866.887.3677
Fax: 1.615.376.7771