New product introduction? Implementation? Expansion? System transition?

These are just a few of the many reasons that your provider relations department may be overwhelmed and needs experienced provider relations support. Contract today with HEOPS for seamless Provider Relations overflow.

How it Works.

By contracting with HEOPS and establishing an overflow call link, calls can be routed to HEOPS provider relations staff specifically trained to support your organization.

Based upon the Business Rules callers will be routed to HEOPS either directly via a specific selection on the Clients IVR, via a transfer from a Provider Relations Representative or after a specific # of rings.

Calls forwarded to HEOPS and be answered with your organization’s standard greeting.


  • Assistance during peak period.
  • Outsourced – additional staffing without salary, wage and benefit (SWB) impact.
  • Trained staff that is able to resolve provider issues according to business rules developed in concert with your organization.
  • Immediate productivity impact without the delay of hiring and training personnel.

Launch in less than 24 hours:

Utilizing state of the art VOIP technology and time tested best practices; HEOPS has the ability to initiate Provider Relations Overflow within 24 hours or less.


HEOPS is involved in the ISO 9001 certification process and maintains high production and service standards so that you can rest assured that brand integrity is maintained.


Based upon the Call Center requirements, cost models can be flexed to meet Client requirements and may involve one or more of the following methodologies:

  • Per Call
  • Fixed Fee
  • Time and Materials.

Need More Information?

Contact Nancy Everitt via email or at 866-887-3677 for more information.


Obstacles are those frightful things you see when you take your eyes off your goal. — Henry Ford

Latest News:

“Cowboys vs. Scientists”: HEOPS Sponsors Innovative Network Contracting Congress in Las Vegas February 25, 2010 (Las Vegas, NV) Approximately 100 delegates from many of the nation’s top health plans and key provider organizations met in Las Vegas for the inaugural 2010 Network Contracting Congress on February 25, 2010. This premier network contracting event was organized by Global Media Dynamics and sponsored by HEOPS.

Contact Us

325 Seaboard Lane, Ste 100
Franklin, TN 37067

PO Box 2403
Brentwood, TN 37024

Phone: 1.615.376.4677 or 1.866.887.3677
Fax: 1.615.376.7771