HEOPS is a strong supporter of Mediation for dispute resolution. Mediation is a “solutions” based approach, unlike legal proceedings which are based upon “fault”.

How it Works.

The role of a mediator is to create the environment in which settlement can occur. HEOPS practices “collaborative” mediation in which the parties work together to achieve a solution that has staying power. This is accomplished via active dialogue between the parties and a shift from hard positions to “needs”.

Collaborative mediation varies from “shuttle” or “bash” mediation in which the parties are separated and the mediator shuttles between the rooms in an attempt to move the parties closer to an agreement.

HEOPS’ mediators work with the parties to create the collaborative environment for settlement by providing a framework and process. Mediation may occur any time parties seek a non litigated solution.
Mediation may also be mandated according to Tennessee Rule 31.

About Tennessee Supreme Court Rule 31.

Tennessee Supreme Court Rule 31 was established to create a formalized alternative dispute resolution process on a statewide basis in Tennessee.


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Need More Information?

Contact Nancy Everitt via email or at 866-887-3677 for more information.


Never mistake activity for achievement. — John Wooden

Latest News:

“Cowboys vs. Scientists”: HEOPS Sponsors Innovative Network Contracting Congress in Las Vegas February 25, 2010 (Las Vegas, NV) Approximately 100 delegates from many of the nation’s top health plans and key provider organizations met in Las Vegas for the inaugural 2010 Network Contracting Congress on February 25, 2010. This premier network contracting event was organized by Global Media Dynamics and sponsored by HEOPS.

Contact Us

325 Seaboard Lane, Ste 100
Franklin, TN 37067

PO Box 2403
Brentwood, TN 37024

Phone: 1.615.376.4677 or 1.866.887.3677
Fax: 1.615.376.7771