Category: Ask the Expert

ASK THE EXPERT: Q: I have a key team member that is passive aggressive, what is my best approach?

Featuring Expert Nancy C Everitt, PMP A: Passive aggression is a morale killer. Often as a leader you want to see the best in your team and you may foot drag as you second guess yourself about someone’s behavior. Become familiar with identifying the signs of passive aggressive behavior. Test your skills on being able [...]

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ASK THE EXPERT: How Can I Better Engage My Project Team?

Featuring Expert Nicole S Bond, PMP Isn’t this the $20,000 dollar question? Statistically only 20% of any team is actively engaged. Reality test and ensure that you have your core 20% onboard and then assess for the rest, most importantly get the actively disengaged off the team since they have a negative impact. Once you [...]

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ASK THE EXPERT: What are some Game Changing Member Engagement Strategies?

Great question! Member engagement and member satisfaction are the keystone’s to attracting and retaining health plan membership and reducing churn. Let’s caution that new is relative. Nothing is really new. Below are some emerging strategies to consider. Stop and think…what do members really want? Price….not really, not if they aren’t paying. Yes, if they are [...]

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ASK THE EXPERT: How can we Reduce Missing Information on Heath Plan Contracts?

Q: How can we reduce Missing Information on Health Plan Contracts and Applications? Only about 25% of provider packets come in complete and accurate. Featuring Expert Nicole S Bond, PMP… “People who can put themselves in the place of other people, who can understand the workings of their minds, need never worry about what the [...]

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ASK THE EXPERT: Why do Network Development Projects Benefit from a LEAN Project Management Approach?

Featuring Expert Nicole S Bond, PMP… “Life is really simple, but we insist on making it complicated.” ~ Confucius ~ As complex beings we tend to thrive and enjoy making things complicated. The Planning Process should be Ready, Aim, Execute, Evaluate. Many people  often prepare by getting ready, ready, ready, ready, ready, then aim, aim, [...]

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ASK THE EXPERT: What is the “Secret Sauce” to Successful Network Development Initiatives?

From Expert Nicole S Bond PMP… The “Secret Sauce” is not really so secret…but it is a critical success factor of high performing teams. At HEOPS,  we’ve been asked this time and time again about how to achieve successful projects. We’ve found the secret sauce is project management, specifically the project process of planning. Many [...]

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Latest News:

“Cowboys vs. Scientists”: HEOPS Sponsors Innovative Network Contracting Congress in Las Vegas February 25, 2010 (Las Vegas, NV) Approximately 100 delegates from many of the nation’s top health plans and key provider organizations met in Las Vegas for the inaugural 2010 Network Contracting Congress on February 25, 2010. This premier network contracting event was organized by Global Media Dynamics and sponsored by HEOPS.

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